Frequently Asked Questions

Everything you need to know about elevating your home with Cleva.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy for home decor?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture or clearance items are final sale.

Are your products covered by a warranty?

Yes, all Cleva furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

Do you offer international shipping?

Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.

How can I care for my Cleva textiles?

Most of our linens and rugs come with specific care labels. Generally, we recommend spot cleaning for rugs and a gentle cold cycle for cushion covers to maintain fabric quality.