Returns & Exchanges

At Cleva, we want you to love your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the unused items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing